Privacy Policy

1. Introduction

Ayr Pavilion ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at ayrpavilion.com or attend events at our venue.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our website or services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us via phone, email, or our website contact form
• Subscribe to our newsletter or event updates
• Purchase tickets for events (through third-party ticketing platforms)
• Book the venue for private events
• Interact with us on social media

This may include:

• Name and contact information (email address, phone number)
• Mailing address
• Event preferences and interests
• Company information (for business bookings)

2.2 Automated Information Collection

When you visit our website, we may automatically collect certain information:

• Usage Data: Information about your device, browser type, IP address, pages visited, and the time and date of your visit
• Location Data: General location information (city/country level) based on your IP address
• Cookies and Tracking Technologies: See our Cookie Policy section below

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how visitors use our website
• Improve website functionality and performance
• Provide relevant content and advertisements

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics, anonymized data)
• Functional Cookies: Remember your preferences and settings for a better user experience
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness (with your consent)

You can control cookies through your browser settings. Most browsers allow you to refuse or accept cookies, and to delete cookies. However, disabling cookies may affect the functionality of our website.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our website and services
• To communicate with you about events, bookings, or inquiries
• To send you newsletters, event updates, and promotional materials (with your consent)
• To process bookings and manage event reservations
• To analyze website usage and improve user experience
• To detect, prevent, and address technical issues or security concerns
• To comply with legal obligations and respond to lawful requests

5. Legal Basis for Processing

We process your personal information based on:

• Consent: Where you have provided explicit consent (e.g., for marketing communications, cookies)
• Contractual Necessity: To fulfill our contract with you for venue bookings or event tickets
• Legitimate Interests: For website analytics, security, and improving our services
• Legal Obligations: To comply with applicable laws and regulations

6. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party companies that help us operate our business (e.g., web hosting, analytics providers, ticketing platforms, email service providers)
• Event Partners: When you purchase tickets, your information may be shared with ticketing platforms (e.g., Skiddle) as necessary to complete the transaction
• Law Enforcement: When required by law, court order, or to assist with criminal investigations
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• With Your Consent: For any other purpose with your explicit consent

We do not sell your personal information to third parties for their marketing purposes.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure storage systems with restricted access
• Regular security assessments and updates
• Staff training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Contact Information: Retained while you are subscribed to our communications and for a period of 2 years after unsubscribing
• Booking Records: Retained for 7 years in accordance with financial regulations
• Analytics Data: Aggregated and anonymized data may be retained indefinitely
• Cookie Data: Retained according to cookie expiration settings (typically 30 days to 2 years)

9. Your Rights

Under data protection laws, including the UK GDPR, you have the following rights:

• Right of Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your information
• Right to Data Portability: Request transfer of your information to another service provider
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent where processing is based on consent (e.g., unsubscribe from emails)

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, ticketing platforms like Skiddle, payment processors). We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our website is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date at the top of this policy
• Sending you an email notification (for material changes, if we have your email address)

You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal information in accordance with data protection law. For more information, visit ico.org.uk.